Something went wrong?
Read this before you do anything else.
A bad outcome, a threatening review, a letter from an attorney. What you do in the first two days shapes everything that follows.
Tell us today, not when it becomes a claim
Calling us is not an admission of anything and it does not start a claim. It preserves your options. The single most common thing we see is a practice waiting to find out whether it becomes a problem, and losing the window to do anything about it.
Write down what happened while you remember it
Dates, times, who was present, what was said, what was documented at the time. Not a narrative and not an opinion. What separates a defended file from an indefensible one is almost always what was recorded in the first week.
Do not alter a record. Ever.
Correcting a chart after an event, even to fix something genuinely wrong, is the fastest way to lose a case you would otherwise win. Add a dated addendum instead. Never edit the original.
Do not respond to the patient or the attorney yet
Not a refund, not an apology, not a review reply. Every one of those is a document that gets read back later. Talk to us first, and we will tell you what is safe to say.